This Refund and Returns Policy applies to purchases made through www.linenutilitybin.com.
1. Order Processing and Delivery
Orders are normally processed within 1–3 working days after payment confirmation.
Orders are generally delivered using services such as DHL, FedEx or UPS Priority. Standard delivery normally takes approximately 5–9 working days after dispatch.
Where tracking is available, tracking information will be sent to the email address provided at checkout at relevant stages, including dispatch, arrival at a logistics facility and local delivery.
If an order exceeds the stated standard delivery period, we will review the tracking information and, where appropriate, open an enquiry with the relevant carrier. Following the outcome of the enquiry and the circumstances of the order, we may arrange a replacement shipment or issue a full refund.
2. Payment Methods
Payments may be made using the payment methods displayed at checkout, including:
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Google Pay; and
- Other electronic wallet payment methods where available.
The payment methods available may vary according to the customer’s location, device and checkout conditions. The available options will be displayed before the order is completed.
3. 14-Day Right of Withdrawal
For eligible consumer purchases in the European Union, customers generally have a 14-day right of withdrawal without giving a reason, subject to the exceptions established by applicable law.
For goods, the withdrawal period generally begins when the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.
To exercise the right of withdrawal, customers should send a clear request to:
Email: storage@linenutilitybin.com
The request should include the order number and sufficient information to identify the purchase.
4. Returning Goods Following Withdrawal
Following a valid withdrawal, the goods should normally be returned without undue delay and within the applicable statutory period.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods following withdrawal.
Returns should be sent to:
Presa Abelardo Rodríguez No.117, Col. SCOP, C.P. 67198
Guadalupe, Nuevo León, Mexico
The goods should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where permitted by applicable law, the customer may be responsible for a reduction in value resulting from handling beyond what is reasonably necessary for this purpose.
5. Refunds Following Withdrawal
Where a valid right of withdrawal is exercised, applicable payments will be reimbursed in accordance with the applicable legal requirements.
The refund will generally include the standard delivery cost paid for the original order. Where the customer selected a more expensive delivery option than the least expensive standard delivery option offered, the additional amount may be excluded where permitted by law.
For returned goods, reimbursement may be withheld until the goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs earlier, where permitted by applicable law.
Refunds will normally be made using the original payment method unless another method has been agreed and does not result in additional cost to the customer.
6. Damaged or Defective Goods
If an item arrives damaged or has a defect covered by applicable statutory consumer rights, the customer should contact us by email at storage@linenutilitybin.com after receiving the order.
Please provide:
- the order number;
- a description of the issue; and
- clear photographs showing the relevant condition of the item.
Where the photographs provide sufficient information to assess the matter, the damaged item may not need to be returned.
Depending on the circumstances and the applicable statutory remedy, we may arrange a replacement or issue a refund.
Providing photographs is intended to assist with the assessment of the reported issue and does not restrict any mandatory statutory rights available to the customer.
7. Goods Damaged During Delivery
If goods arrive damaged, customers should contact us promptly after delivery and provide photographs of the relevant item and packaging where available.
After reviewing the information provided, we may arrange a replacement or refund as appropriate.
The handling of damaged goods does not affect statutory rights relating to goods that do not conform to the contract.
8. Missing or Delayed Orders
Where an order has exceeded the standard delivery period of 5–9 working days after dispatch, we will review the available tracking information and, where appropriate, contact the relevant carrier for an investigation.
Following the investigation, a replacement shipment or full refund may be arranged according to the circumstances of the order.
9. Cancellation Requests
Customers wishing to cancel an order should contact storage@linenutilitybin.com as soon as possible.
If the order has not been dispatched, we will review the cancellation request and, where applicable, arrange cancellation and refund.
If the order has already been dispatched, the applicable withdrawal and return provisions will apply.
10. Contact Information
For refund, return or order enquiries, please contact:
POZIK & SINPLEA DĒKO, S. DE R.L. DE C.V.
Presa Abelardo Rodríguez No.117, Col. SCOP, C.P. 67198
Guadalupe, Nuevo León, Mexico
Email: storage@linenutilitybin.com
Telephone: +52 8183619122
If you contact us outside our available service hours, please leave a message or send an email. We aim to respond within 24 hours.