1. What products do you offer?
Linenutilitybin offers cotton and linen storage baskets for everyday household organisation. Product pages provide relevant information such as materials, dimensions, colours, capacity and intended household use.
2. How can I place an order?
Select the required product, choose any available options and add the item to your basket. Follow the checkout instructions, provide the required delivery information and complete payment to submit your order.
3. Which payment methods are accepted?
We accept commonly used payment methods available at checkout, including Visa, Mastercard and American Express.
Depending on availability for the customer’s device, browser and location, checkout may also support Apple Pay, Google Pay and other electronic wallet payment methods.
The payment options available to a particular customer will be displayed during checkout before the order is completed.
4. When will my order be processed?
Orders are normally processed within 1–3 working days after payment confirmation.
Processing includes preparing the purchased items and arranging them for dispatch.
5. How long does delivery take?
The standard delivery period is approximately 5–9 working days after dispatch.
Delivery is generally arranged through services such as DHL, FedEx or UPS Priority, depending on the applicable delivery arrangement and destination.
6. Will I receive tracking information?
Yes. Where tracking is available, relevant tracking information will be sent to the email address provided during checkout.
Updates may be sent at key stages, including when the order is dispatched, reaches a relevant logistics facility and enters local delivery arrangements.
Customers should ensure that the email address provided when ordering is accurate and accessible.
7. What happens if my order takes longer than the standard delivery period?
If an order exceeds the stated standard delivery period, we will review the delivery status and, where appropriate, contact the relevant carrier to investigate the matter.
Following the outcome of the enquiry and the circumstances of the order, we may arrange a replacement shipment or issue a full refund.
8. Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible at storage@linenutilitybin.com.
If the order has not yet been dispatched, we will review the cancellation request and, where applicable, arrange cancellation and refund.
Where an order has already entered dispatch or has been delivered, the applicable withdrawal and return provisions will apply.
9. Do I have a 14-day right of withdrawal?
For eligible consumer purchases within the European Union, consumers generally have a 14-day right of withdrawal without giving a reason, subject to the exceptions provided by applicable law.
For goods, the withdrawal period generally begins when the customer or a third party designated by the customer, other than the carrier, obtains physical possession of the goods.
To exercise this right, customers may contact us by email at storage@linenutilitybin.com with a clear statement that they wish to withdraw from the purchase.
10. How do I return an item after exercising my right of withdrawal?
Following a valid withdrawal, the goods should normally be returned without undue delay and within the applicable statutory period.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods following withdrawal.
The goods should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning. Applicable statutory rules concerning any reduction in value will apply.
11. What if my item arrives damaged or has a defect?
If an item arrives damaged or has a defect covered by applicable statutory consumer rights, please contact storage@linenutilitybin.com after receiving the order.
Please provide the order details and clear photographs showing the condition of the item.
Where the photographs provide sufficient information to assess the matter, a return of the damaged item may not be required. Depending on the circumstances and applicable legal requirements, we may arrange a replacement or issue a refund.
12. Do I need to return a damaged item?
Not necessarily.
Where an item is reported as damaged and photographs provide sufficient evidence for the matter to be assessed, we may process the appropriate refund or replacement without requiring the damaged item to be returned.
Any handling of damaged or defective goods will remain subject to applicable statutory rights and requirements.
13. How are refunds handled?
Where a refund is due, it will be processed in accordance with the applicable terms of sale and consumer protection requirements.
For a valid withdrawal, reimbursement will generally include the standard delivery charge paid for the order, subject to applicable legal rules. Any additional cost resulting from a more expensive delivery option selected by the customer may be excluded where permitted by law.
14. What information should I provide when contacting customer service?
For order-related enquiries, please provide your order number, the email address used for the purchase and a brief description of the matter.
For damaged or defective goods, photographs of the relevant item should also be provided where applicable.
15. How can I contact Linenutilitybin?
For product, order, delivery or return enquiries, please contact:
POZIK & SINPLEA DĒKO, S. DE R.L. DE C.V.
Presa Abelardo Rodríguez No.117, Col. SCOP, C.P. 67198
Guadalupe, Nuevo León, Mexico
Email: storage@linenutilitybin.com
Telephone: +52 8183619122
If you contact us outside our available service hours, please leave a message or send an email. We aim to respond within 24 hours.