These Terms and Conditions apply to purchases made through www.linenutilitybin.com. By placing an order through our website, you agree to these Terms and Conditions.
1. About Our Store
Linenutilitybin is an online retailer offering cotton and linen storage baskets for household use.
Product information, including applicable descriptions, dimensions, materials, colours and prices, is provided on the relevant product page before an order is placed.
2. Orders and Payment
An order is placed when the customer completes the checkout process and the payment is successfully authorised.
We may contact the customer if information required to process an order is incomplete or clarification is required.
Once an order has been accepted, it will proceed to order processing in accordance with these Terms and the information displayed on the website at the time of purchase.
3. Order Processing
Orders are normally processed within 1–3 working days after payment confirmation.
Processing includes preparing the purchased items for dispatch and arranging the applicable delivery service.
Working days exclude Saturdays, Sundays and applicable public holidays.
4. Delivery
Orders are generally delivered using services such as DHL, FedEx or UPS Priority, depending on the applicable delivery arrangement.
The standard delivery period is approximately 5–9 working days after dispatch.
The stated delivery period is an estimated standard delivery period and may vary according to the destination, carrier operations and local delivery circumstances.
Tracking information will be sent to the email address provided at checkout when applicable. Updates may be issued at relevant stages, including:
- dispatch of the order;
- arrival at a relevant logistics facility;
- local delivery arrangements; and
- delivery of the order.
Customers should ensure that the email address provided during checkout is accurate and accessible.
5. Delayed or Missing Deliveries
If an order exceeds the stated standard delivery period, we will review the delivery status and, where appropriate, open an enquiry with the relevant carrier.
Following the outcome of the enquiry and the circumstances of the order, we may arrange a replacement shipment or issue a full refund.
Nothing in these Terms limits any mandatory rights available to consumers under applicable law.
6. Delivery Risk and Physical Possession
Where we arrange delivery to the customer, the risk of loss of or damage to the goods does not transfer to the customer merely because the goods have been handed to or accepted by the carrier.
The risk transfers in accordance with applicable consumer law, generally when the customer or a third party indicated by the customer, other than the carrier, obtains physical possession of the goods.
This provision does not affect any mandatory statutory rights applicable to the customer.
7. Right of Withdrawal
For eligible distance purchases, consumers in the European Union generally have a 14-day right of withdrawal without giving a reason, subject to the exceptions established by applicable law.
For a sale of goods, the withdrawal period generally begins on the day on which the consumer, or a third party indicated by the consumer other than the carrier, obtains physical possession of the goods.
The customer may exercise the right of withdrawal by sending a clear statement of the decision to withdraw to:
Email: storage@linenutilitybin.com
The customer may also use any applicable statutory withdrawal form where provided by law.
8. Returning Goods Following Withdrawal
Following a valid withdrawal, the customer should return the goods without undue delay and, in accordance with applicable law, normally within 14 days after communicating the decision to withdraw.
Unless otherwise required by applicable law or expressly agreed by us, the customer is responsible for the direct cost of returning goods following withdrawal.
The customer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, to the extent permitted by applicable law.
9. Refunds Following Withdrawal
Where a valid right of withdrawal is exercised, applicable payments will be reimbursed in accordance with the applicable legal requirements.
The reimbursement will normally include the standard delivery cost paid for the order, subject to the applicable statutory rules. Where the customer selected a more expensive delivery option than the least expensive standard delivery option offered, the additional amount may be excluded where permitted by law.
For returned goods, reimbursement may be withheld until the goods have been received or the customer has supplied evidence that the goods have been sent back, whichever occurs earlier, where permitted by applicable law.
Refunds will normally be made using the original payment method unless another method has been expressly agreed and does not result in additional cost to the customer.
10. Damaged or Defective Goods
If goods arrive damaged or have a defect that falls within applicable statutory consumer rights, the customer should contact us by email at storage@linenutilitybin.com and provide the relevant order information together with photographs showing the condition of the goods.
Where appropriate, the photographic evidence may be sufficient for us to assess the matter without requiring the customer to return the damaged item.
Depending on the circumstances and the remedies available under applicable law, we may arrange a replacement or refund.
Nothing in this section limits statutory remedies available to consumers for goods that do not conform to the contract.
11. Product Information
Customers should review the product information provided on the relevant product page before placing an order.
Product images are intended to provide a visual representation of the relevant item. Minor differences in colour may occur due to individual screen settings and other viewing conditions.
12. Pricing
Prices displayed on the website are the prices applicable at the time of purchase unless a clear pricing error is identified.
Where a material pricing error is identified before fulfilment, we may contact the customer to clarify the order before proceeding.
13. Customer Information
Customers are responsible for providing accurate information required for order processing and delivery, including their name, delivery address, email address and telephone number where requested.
Where incorrect information supplied by the customer affects delivery, we may contact the customer to obtain the information required to proceed.
14. Applicable Consumer Rights
These Terms are intended to operate alongside mandatory consumer protection provisions applicable to the customer’s purchase.
Nothing in these Terms excludes or restricts a mandatory consumer right or statutory remedy that cannot lawfully be excluded or restricted.
15. Contact Information
For questions regarding orders, products, delivery or returns, please contact:
POZIK & SINPLEA DĒKO, S. DE R.L. DE C.V.
Presa Abelardo Rodríguez No.117, Col. SCOP, C.P. 67198
Guadalupe, Nuevo León, Mexico
Email: storage@linenutilitybin.com
Telephone: +52 8183619122
If contacting us outside our available service hours, please leave a message or send an email. We aim to respond within 24 hours.
16. Changes to These Terms
These Terms may be updated where necessary to reflect changes to our products, website operations or applicable legal requirements.
The latest version will be published on this page and will apply to orders placed after the relevant update, subject to any mandatory legal requirements applicable to existing orders.